Consumer Behaviour Symposium

Last Friday I hosted consumer behavior researchers from local universities (generally, from University of Michigan to Queen’s University, and all points between) at our annual Consumer Behavior Symposium. It’s the 9th year Ivey has hosted this group, and its continued vibrancy is a wonderful thing. In the heart of winter, it’s always gratifying to take a mental break and treat my brain to the cutting edge ideas of other researchers. It’s also fun to see the breadth of our field on display in the same room, at the same time. From predicting market behavior with neural activity with Carolyn Yoon, to studying the political and market forces influencing multiculturalism policy with Ela Veresiu, there was indeed something for everyone.

We had an “outside” guest this year, in “friend of Ivey” Nelson Amaral from American University in D.C. His work on luxury and counterfeiting was really interesting, and shed some light of how consumers think about the tricky concepts of “fake” and “real.”

We also were treated to three presentations that broadly dealt with consumer interactions, and their influence with, and on, other consumers. Sean Hingston taught us about inferred contagion, something I hadn’t really considered before. Matthew Philp talked to us about how consumers can “gift” an identity when choosing presents for others, which can actually change how people identify themselves. And Cindy Chan showed us data that demonstrated that consumers are more likely to rely on other consumers’ reviews for products (material purchases) than for experiences.

Finally, Ivey was well represented by the broad, policy-based presentation on saving and spending money by Rod Duclos, and the fascinating work of Peter Nguyen and Shane Wang on partitioned product categories and their influence on consumer judgment.

Towards the end of the day, we all made the quick walk over to the Psychology department, where we participated in a sort of keynote address by Sheldon Solomon, who was visiting Western from Skidmore College. Consumer researchers have adopted his Terror Management Theory, and so it was interesting to hear his broad talk on the genesis of these interesting ideas. Solomon’s style, which is part liberal arts lecture and part Dennis Miller style stand-up comedy (full hour, no notes, no slides) was a hilarious and informative way to end a day of thoughts, sharing, and researcher camaraderie.

And then most of us went to dinner, but I never report on those shenanigans…

Consuming Fiction

My husband and I both read a couple of novels over the recent holidays. Turns out, the fact that we both read some novels, and routinely do, makes us unusual. Well, it makes him, especially, unusual. I just finished reading John Irving’s “Avenue of Mysteries.” The main character, a novelist, talks about women being the main readers of novels, something I hadn’t really thought about before. So I did a little digging, and found that this isn’t really a new insight, but something I just hadn’t come across, or at least recalled hearing about, in the past.

In 2005, Ian McEwan wrote: “when women stop reading, the novel will be dead.” A 2010 Harris Poll reported a gender gap in fiction reading too, with 84% of US women who read books (at least one in the past year) reporting reading a fiction book, versus 73% of the US men who read books. You can read about that survey here. But why do women consume more fiction than men do?

In 2000, Steven J. Tepper reported that some of the gap between male and female reading incidence, of any material, can be explained by parental encouragement (with females more likely than males to be encouraged to read as children). Pertaining to fiction reading only, he found that the gender gap disappears once childhood socialization into the arts more generally was accounted for. I found some other findings fascinating here too; for example, Tepper reports that reading skill actually inflates the gender differences in reading at higher levels of reading proficiency. And finally, he reports that the gap isn’t just due to more free time (less full-time work), because when work status is kept constant, the gender gap for fiction are drops just a little bit. He concludes the story is a socialization and gender stereotype one: men who crossed gender boundaries in other aspects of leisure, and were encouraged to do so by parents, were more likely to become readers of fiction later. The gap hasn’t really shrunk much: a 2014 study found that 69% of U.S. men reported reading at least one book in the last 12 months, versus 82% of U.S. women. Fiction reading, as an activity, seems to be gendered. Hhhmmm.

Which brings me to the consumption of fiction and marketing to those consumers. (I won’t discuss the extensive coverage of the quality of fiction, and the role of author gender in literary awards; that is a huge ongoing debate). Although dated now, this NYTimes article is characteristic of the coverage of the fiction market, with its conclusion that fiction must appeal to women readers to sell well, and publishers and literary agents are quite aware of this. These commentators argue that not only do the novel’s themes need to appeal to female fiction readers, and that female authors have a large advantage, but also that successful novels must have strong female characters in order to be marketable. But this seems curious to me, as all the data I’ve found so far seems to indicate that the gender readership gap in fiction, with women reading far more fiction than men, has been around for more than a century, or more. And 100 years ago, women fiction readers could not have only been reading female authors and books with strong female characters, because there were fewer of those then.

I am certainly not against strong female characters, and my favorite authors include men and women, but I enjoy good stories, well-written, regardless of the sex of the characters. I think the data point to a much larger cultural shift at play in fiction marketing, which seems at odds with cultural shifts in other domains. As we so rightly “de-gender” toy departments and McDonald’s Happy Meals (a friend recently asked for the “boy toy” only to be told there are no such things in Happy Meals anymore) we seem to be deliberately gendering fiction, to boost sales. What’s going on?

Inaugural Consumption Blog

This is an inaugural missive of what I hope will become a regular commentary on consumption and marketing issues. (Some of you know I’ve been using this domain for family travel blogs for the last year or so. Those are still here, just filed away).

For this first entry, I’d like to reflect on being a professor of marketing, while simultaneously being a person who believes strongly we should consume less. It’s a conundrum, for certain. This conundrum will flavor this blog.

Sometimes I introduce myself as “the anti-marketing marketing professor.” But that’s a joke. I honestly believe that teaching and learning the art and science of marketing is a worthy endeavor, and that organizations that get marketing right are much better off than those who do not. That marketing helps companies, but also helps our economic system to flourish, and that marketing, done well, should inform and help consumers too.

While perhaps not as obviously, I think we would all be better off learning to be better consumers. What does better mean in this context? I don’t just mean smarter deal shoppers, although that is part of it. I don’t just mean being more aware of contextual influences on our purchasing behavior, although that is part of it. I don’t just mean being reflexive consumers, stopping to wonder whether we truly have a need, although that is part of it too. And I don’t just mean being cognizant of the social and cultural system at play that influences our consumption in direct and indirect ways, although that is part of it too. I mean all of it. At once. And the difficulties inherent in trying to do that. All the time.

So, expect this blog to be more about consumption and consumers than anything else. I hope to fashion a mix of research insight, commentary on current marketing and consumption trends and happenings, and maybe even some consumption-related advice. We’ll see as it evolves. Feel free to comment, to vent, to argue, and of course, to share!